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record as both ship owners and managers, must demonstrate their ability to assume full responsibili- ty for this multi-faceted, floating real estate. Along with operating standards, the experienced ship manager will guide the cruise ship owner/opera- tor in critical programs to assure successful vessel operations. What immediately comes to mind are standards pertaining to vessel san- itation. A sound "Vessel Sanitation Program" will provide policies and procedures on the correct way to load, store, handle and dispose of various materials and inventories on a cruise ship. These procedures will be in accordance with the standards and regulations of vari- ous governing bodies in whose ports the cruise ships will be trav- eling. For example, the "Vessel Sanitation Program" for passenger vessels entering U.S. ports, will meet the United States Public Health Standards and guidelines put forth by the Center for Disease Control (CDC). In addition, a qual- ity ship manager will be cognizant of vessel sanitation regulations put forth by foreign municipalities and how to achieve compliance. As part of their "Vessel Sanitation Program," diligent ship managers will incorporate Hazardous Analysis Critical Control Points (HACCP). This HACCP concept consists of a checklist of various places in which materials are handled, including the point of supply, receiving/load- ing docks, storage areas, ship's gal- ley, etc. All crew members are trained and certified in the 'Vessel Sanitation Program" to the same extent they are trained on other critical matters pertaining to ves- sel safety (i.e., deck and engine hazards, passenger safety, first aid and CPR, etc.). Brand Quality Assurance This matter of safety and the cruise ship's overall quality assur- ance is a key component of the ship manager's role. Not only does the manager assume responsibility for the vessel's high quality and cost- effective performance, but also for the image the vessel projects to the marketplace. Its "brand" is as much a matter of pride for the ship manager as it is for the cruise ship owner/operator. This "branding" will also extend to the ship manag- er's assistance in design and devel- oping a brand on behalf of a client which also may encompass the February, 1999 adaptation of an existing brand, perhaps for a leisure resort or hotel. Integral to the vessel's quality assurance, is the ship manager's focus on ISO 9002 and ISM code compliance. Both of these stan- dards form the foundation of ser- vice delivery upon which rests the customized services which ensure the proper attention to critical details required and specified by the cruise ship owner/operator. Another important value-added component of the ship manager's role is the ability to recruit, train, motivate and retain a qualified marine staff across all ranks. Maintaining a skilled and motivat- ed staff is no easy task, particular- ly in view of today's rapidly grow- ing world fleet and the demanding work conditions. It is the hallmark of a quality ship manager. Fiduciary Responsibility The ship manager's role also Jg/dflr iszmxssaaxasr ACH Engineering (LE HAVRE, FRANCE) Over 25 years experience in anti-roll stabilization More than ISO ships fitted with ACH anti-roll stabilizers HAS CONCLUDED AN EXCLUSIVE REPRESENTATION AGREEMENT FOR NORTH AMERICA WITH Jered Industries, Inc. (BRUNSWICK, GEORGIA) An American small business with international presence having over 50 years experience in designing and building marine and naval deck machinery and systems QWl J^MSSBBmSW For further information contact: Jered Industries, Inc. 1608 Newcastle Street, Brunswick, GA 31521-0904 Tel. 912-262-2000 Fax. 912-262-2051 http://www.jeredindustries.com Circle 329 on Reader Service Card Circle 236 on Reader Service Card Fast world-wide support! If you operate a Harbormaster or Murray & Tregurtha product anywhere in the world, we can provide spare parts and on-site field service. Call us first! Maneuver.. .Propel.. .Position 31777 Industrial Road Livonia, Ml 48150 USA (734) 425-1080 Fax (734) 425-1850 Website: http://www.harbormastermarine.com Harbormaster thrusters and outdrives are found around the world in ships, boats and barges where economical performance is required. For unassisted maneuvering in tight quarters. For easily-moved, deck-mounted propulsion. For critical dynamic positioning. For precision vessel control. Harbormaster Marine, Inc. Tunnel Thrusters 100 to 2000 HP Harbormaster Marine products are designed to customer specification and built with utmost care and highest quality. They provide years of durable service and are backed by a reliable support system. Outboard and through- the-hull azimuthing drives 50 to 1500 HP Harbormaster